Expert Dynamics 365 Application Support
Maximize your D365 investment with our tiered support packages. From basic helpdesk to dedicated expert teams — we keep your business running smoothly.
24/7 Global Coverage
Certified D365 Experts
99.9% SLA Guarantee
Support Packages
Choose Your Support Level
Flexible support plans designed to match your business needs — from essential coverage to premium dedicated support.
Essential
Tier 1 Support
Perfect for smaller teams needing reliable helpdesk support and basic troubleshooting.
Starting at $2,500 /month
Billed annually • Up to 50 users
- Business hours support (8AM - 6PM)
- Email & ticketing system access
- User account & access management
- Knowledge base access
- Basic how-to guidance
- Configuration changes
- Custom development
Response SLA
- 4 hrs P1 Critical
- 8 hrs P2 High
- 24 hrs P3 Medium
- 48 hrs P4 Low
Professional
Tier 1 + Tier 2 Support
Comprehensive support with advanced troubleshooting and configuration assistance.
Starting at $5,500 /month
Billed annually • Up to 150 users
- Extended hours (6AM - 10PM)
- Phone, email & live chat support
- All Essential features included
- Advanced troubleshooting
- Configuration & customization
- Power Automate flow support
- Custom plugin development
Response SLA
- 1 hr P1 Critical
- 4 hrs P2 High
- 8 hrs P3 Medium
- 24 hrs P4 Low
Enterprise
Full 3-Tier Support
Complete coverage with dedicated experts, custom development, and Microsoft escalation.
Starting at $12,000 /month
Billed annually • Unlimited users
- 24/7/365 support coverage
- Dedicated account manager
- All Professional features included
- Custom plugin & code development
- Microsoft Premier escalation
- Quarterly business reviews
- Architecture consulting
Response SLA
- 15 min P1 Critical
- 1 hr P2 High
- 4 hrs P3 Medium
- 8 hrs P4 Low
Detailed Comparison
Feature Comparison
| Features | Essential | Professional | Enterprise |
|---|---|---|---|
| Support Coverage | |||
| Support Hours | Business Hours | Extended Hours | 24/7/365 |
| Support Channels | Email & Ticket | Phone, Email, Chat | All + Dedicated Line |
| Dedicated Account Manager | |||
| Technical Support | |||
| User Account Management | |||
| Basic Troubleshooting | |||
| Advanced Troubleshooting | |||
| Configuration & Customization | |||
| Power Platform Support | |||
| Custom Development | |||
| Additional Services | |||
| Microsoft Escalation | Standard | Premier | |
| Knowledge Base Access | |||
| Quarterly Business Reviews | |||
| Training Sessions | Self-service | 2 sessions/quarter | Unlimited |
The D365 Support Advantage
Partner with certified experts who understand your business needs.
Rapid Response
Industry-leading SLAs with 15-minute response for critical issues.
Certified Experts
Microsoft certified professionals with deep D365 expertise.
99.9% SLA
Guaranteed uptime and service availability you can count on.
Global Coverage
Support teams across multiple time zones for 24/7 coverage.
500+ D365 Implementations
98% Client Satisfaction
15min Avg. P1 Response
24/7 Global Support
Ready to Elevate Your D365 Support?
Schedule a consultation to find the perfect support package for your organization.